VRS Defined Benefit Plans Support
Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.
Email: Member Inquiries | Retiree Inquiries
Please have your identification information ready.
- Hybrid Retirement Plan Support Team: 1-855-291-2285
- International Dialing: 011 1 804-649-8059
- TDD: 1-804-289-5919
- Hours: Monday-Friday, 8:30 a.m.-5:00 p.m. | Map & Directions
Note: Best times to call are Wednesday, Thursday and Friday afternoons.
ICMA-RC Defined Contribution Plans Support
Contact Investor Services for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Email: Investor Services
- Investor Services: 1-VRS-DC-PLAN1 (1-877-327-5261), select option 1
- TDD: 1-800-669-7471
- Hours: Monday-Friday, 8:30 a.m.-9:00 p.m.
777 N. Capitol Street NE, Suite 600
Washington, DC 20002
ICMA-RC Local Office in Richmond:
- Hours: Monday - Friday | 8:30 a.m. - 5:00 p.m. ET
Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. (To meet with a representative during the 12:00 p.m. to 1:00 p.m. lunch hour, please schedule an appointment.)
919 East Main Street, 16th Floor
Richmond, VA 23219
Find a local Defined Contribution Plans Retirement Specialist.