Contact Us
VRS Defined Benefit Plans Support
Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.
Email: Member Inquiries | Retiree Inquiries
Please have your identification information ready.
- Hybrid Retirement Plan Support Team: 855-291-2285
- International Dialing: 011 1 804-649-8059
- TDD: 804-289-5919
- Phone hours: Monday-Friday, 8:30 a.m.-5:00 p.m.; Counseling hours: 8:30 a.m. to 4:00 p.m. | Map & Directions
Note: Best times to call are Wednesday, Thursday and Friday afternoons.
MissionSquare Retirement Defined Contribution Plans Support
Contact Participant Services for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.
Email: Log in to Account Access to send a secure message.
- Participant Services: VRS-DC-PLAN1 (877-327-5261), select option 1
- Hours: Monday-Friday, 8:30 a.m. - 9:00 p.m.
- For the deaf and hard of hearing: Contact us by dialing 711 for the Telecommunications Relay Service (TRS), which permits persons who are deaf or hard of hearing to communicate via a text telephone or other device. When dialing 711, you’ll automatically be connected to a TRS operator.
- By dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.
777 N. Capitol Street NE, Suite 600
Washington, DC 20002
MissionSquare Retirement Local Office in Richmond:
- Hours: Monday - Friday | 8:30 a.m. - 5:00 p.m. ET
Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. (To meet with a representative during the 12:00 p.m. to 1:00 p.m. lunch hour, please schedule an appointment.)
Virginia Service Center
Riverfront Plaza
951 E. Byrd Street, Suite 530
Richmond, VA 23219
Find a local Defined Contribution Plans Retirement Specialist.