Resource Center for VRS Employers: Hybrid Retirement Plan: Defined Contribution Component

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Contact Us

VRS Defined Benefit Plans Support

Contact VRS about pension benefits and related benefits such as group life insurance and death-in-service.

Email for VRS Defined Benefit Plans Support 

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  • Hybrid Retirement Plan Support Team: 855-291-2285
  • International Dialing: 011 1 804-649-8059 | TDD: 804-289-5919
  • Phone hours: Monday-Friday, 8:30 a.m.-5:00 p.m.; Counseling hours: 8:30 a.m. to 4:00 p.m. | Map & Directions
  • Note: Best times to call are Wednesday, Thursday and Friday afternoons.

MissionSquare Retirement Defined Contribution Plans Support

Contact MissionSquare Retirement  Defined Contribution Plans Support for administrative information such as deferral elections, investment elections, updating beneficiaries and requesting rollovers or distributions.

Email for MissionSquare Retirement Defined Contribution Plans Support

  • Employer Support: 1-VRS-DC-PLAN1 (877-327-5261), select option 3
  • TDD: 800-669-7471
  • Hours: Monday-Friday, 8:30 a.m.-5:00 p.m.

    777 N. Capitol Street NE, Suite 600
    Washington, DC 20002

MissionSquare Retirement Local Office in Richmond:

  • Hours: Monday - Friday | 8:30 a.m. - 5:00 p.m. ET
    Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. (To meet with a representative during the 12:00 p.m. to 1:00 p.m. lunch hour, please schedule an appointment.)

    Virginia Service Center
    Riverfront Plaza
    951 E. Byrd Street, Suite 530
    Richmond, VA 23219

Find a local Defined Contribution Plans Retirement Specialist.

Coronavirus (COVID-19) Update

VRS Defined Contribution Retirement Specialists are available to meet with participants via phone, email, using virtual meeting capabilities and in-person.

 

In addition, mailed quarterly participant statements may be delayed. To access your statement sooner, log in to Account Access, select Statements & Confirms, then your quarterly statement.

MissionSquare Retirement Local Office in Richmond:

  • Hours: Monday - Friday | 8:30 a.m. - 5:00 p.m. ET
    Walk-ins and scheduled appointments are available between 8:30 a.m. and 5:00 p.m. (To meet with a representative during the 12:00 p.m. to 1:00 p.m. lunch hour, please schedule an appointment.)

    Virginia Service Center
    Riverfront Plaza
    951 E. Byrd Street, Suite 530
    Richmond, VA 23219